Returns

OUR RETURN POLICY:

- Damages must be reported within 3 days of receiving merchandise or can NOT be returned.

- We accept returns for STORE CREDIT in the form of a gift card, when return is received back with us within 14 calendar days from the date you receive your order. For items that you choose STORE PICK UP for your shipping option, the 14 days begin when your order is first available in-store (not from the day you come in to pick it up. If your plans change and you don’t think you will be able to make it in store to pick up, just reach out to us and we can help get your order shipped to you!) 

 - Items marked FINAL SALE cannot be returned or exchanged. For any questions on return eligibility prior to ordering, please contact contact@eloiseraye.com

- FINAL SALE items include:

•Sale items on sale for 15% or more. Promotions on regularly priced items are eligible for return unless otherwise indicated in the specific promotion. 

•Markdown items which end in .00 (if you have any questions of an item is returnable please reach out before ordering)

•Gift Cards, intimates, bras, camisoles, accessories, sunglasses and any Final Sale/Clearance items are FINAL SALE and may not be returned or exchanged. 

•Any item not meeting the above mentioned criteria is FINAL SALE. 

-If an item bought on a BOGO event is eligible for return and the full price item is returned, the refund amount will be the price of the item minus half of the BOGO discount value.  

-Order cancellation: If an order is canceled before it ships out, you will receive STORE CREDIT minus a 10% restocking fee. 

We want you to LOVE your purchase and feel amazing in your new items!! Let us help minimize the need for you to have to deal with a return by answering any questions you may have about sizing, length, material, etc by reaching out to us via email contact@eloiseraye.com or through Facebook. No one wants to hassle with returns because they're expensive, time-consuming and no fun so please feel free to ask away prior to ordering! We are here for you!

- We do not refund any shipping charges. 

-If any returns do not meet these requirements, you will be contacted and your request for return will DECLINED.  We reserve the right to refuse a refund if the items have any signs of wear, alteration, misuse or damage. 

-Items returned to us with makeup, deodorant, perfume or similar product stains will be shipped back to you and are subject to additional shipping cost.

Exchanges 
Our items can sell very quickly and we can not guarantee your exact item will be available for an exchange. If you need any help please email us at contact@eloiseraye.com to inquire about the possibility of exchange.  

HOW DO I SEND MY RETURN BACK ?

We want to make this as easy for you as possible!!

Two important steps:

1. First things first....initiate your RETURN following the link to the return portal above. 

*Please do NOT just ship back a return without initiating the return first via the link above. 

2. Once your return is APPROVED, please complete the RETURN FORM and include it with your return!  Securely repackage your items. Please be sure to include a completed receipt/RETURN FORM with your return! 

-If you choose to use the pre-paid USPS return label, please take it to your nearest post office to drop it off.  We will then get notified your return has been sent and we’ll have the tracking number. If you choose the pre-paid label, $8.00 will be deducted from your store credit for shipping and processing fees. Our pre-paid return labels are only for use in the United States.

-If you choose to purchase your own return labels, you may use the shipping carrier of your choice and will be responsible for paying postage. Please keep a record of the tracking number. Shipping charges will not be reimbursed. We are not responsible for packages that are lost or stolen on their way back to us, so we suggest getting a tracking number to help track your return. 

-If your return is not received back within the 14 days of you receiving your order, your return may be rejected. If your return is still accepted, you will receive store credit minus a 10% restocking fee. 

SEND RETURNS TO:

Eloise Raye  

PO Box 819

Cascade, IA 52033 

RETURN PACKAGING

You are free to return your item(s) in the original packaging or whatever packaging you choose as long as it provides your item safety from damage in transit back to us!  Please do not staple any bags as it can damage the item(s). Tape is always safe....so tape up that package like it’s a Christmas present you are trying to keep secure from a nosey kid on Christmas Eve!! 

Shoes must be returned in their original box and placed inside an additional, protective shipping box or package. Damage to the original shoe box makes the shoes ineligible for returns. Hats need to be securely packaged to ensure they do not get damaged or bent. In this case, those items will be shipped back to you and you are subject to the return shipping costs. We packaged it with love when we sent it to you, so please do the same if you need to send it back to us! 

RETURNS & PROCESSING TIME

You will be notified via the email address associated with your order when we process your return. It can take 1-2 weeks to fully process your return. STORE CREDIT will be issued via a gift card. It will be emailed in a separate email. 

If you have any questions on the status of your return, please feel free to email us at any time! 

What if my package is refused or not delivered?

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used for the original order.

If you choose not to have your order re-delivered, we can issue you store credit the cost of the items, but the original shipping cost and the undeliverable charge from the carrier will be deducted from the credit as well as a 25% restocking fee.

ORDER STATUS: 

How do I change or cancel my order?

 If you need to make any changes to your order, please email us at

contact@eloiseraye.com or message us on FB immediately after placing your order. Once your order has been processed, we will be unable to modify the contents of your order. Changes in price, items going on sale and/or promotional codes are not valid on previous orders. We will be unable to modify orders placed prior to price changes. Orders cannot be cancelled once they have been processed. We apologize for any inconvenience and will do our best to help you.

My order says it was delivered but I still don’t have it? Now what ? 

Please contact your post office first and provide them with the tracking number for your package. They have GPS coordinates for your package and can usually help you locate it !! If you need further assistance, please let us know!